Early in my career, I thought great L&D was about delivering great courses. If people enjoyed the session, learned something new, and gave me good feedback at the end, I considered that a win. Over time, I realised something important. You can deliver world-class learning, but if it isn’t connected to the organisation’s purpose and culture, it won’t stick. The impact fades, the energy drops, and people drift back to old habits. That’s when L&D becomes seen as a service provid

Hello, My name is Matt Williams and I'll be your faciliator for our upcoming Tesco IMS Capability Learning Team workshop on Wednesday 3rd December 2025. What the L&D Academy is all about The TwentyOne Leadership L&D Academy is our signature development pathway for learning and development professionals. It brings together the tools, models and coaching approaches that we’ve developed through decades of working with L&D teams across leading organisations, from housing and heal

In an excellent recent article, Founder & former CEO of Ipsos Karian and Box, Ghassan Karian, nailed what many leaders miss about authenticity. “Authenticity at work isn’t about baring your soul; it’s about aligning your story, your decisions, and your follow-through so people actually believe you.” Karian's point is simple but powerful. Authentic leadership isn't a vibe or a personality trait; it's a pattern of behaviour that earns trust over time. His research with Ipsos Ka

I am really looking forward to working with you all during your team day on 20th November. The purpose of this page is to answer any questions you might have about the session I am leading and to help you prepare for it. The outcomes As a result of applying the learning and insights from the workshop, you will: Feel even more aligned as a team - strategically and culturally Understand each other even more than you already do, and feel even more ready to exploit each others' s

I’ve spent three decades in Learning and Development, and if there’s one thing I’ve learned, it’s this: the best learning experiences aren’t about content, slides, or clever models. They’re about connection. Some of the most powerful sessions I’ve ever run didn’t rely on a single model. They worked because people felt seen, heard, and understood. That’s empathy in action, and it changes everything. At TwentyOne Leadership, we see this every day through the L&D Academy, where

It was brilliant to work with you again in Singapore last week. I appreciate your patience with my voice. I'm now fully recovered! Before I share the full set of flipcharts, please remember to send your end of programme mini report to your line manager and to Donna. Remember the headings are: What were your key learning and insights from the whole programme? What have you already applied from the programme? What are their 1-month, 3-month and 6-month commitments to put your l

Culture doesn’t live on posters or intranet pages. It lives in how people think, behave and decide every day. That’s why the best Learning & Development teams aren’t just running programmes, they’re quietly shaping culture, one conversation, one workshop, and one mindset shift at a time. Beyond Courses and Compliance Too often, L&D is seen as the department that ‘delivers training’. But the great teams know their real job is much bigger: to build the culture the organisation

I am looking forward to working with you during the upcoming governance workshop. The purpose of this page is to give you a flavour of what to expect from the session and to help you prepare to get the most from it. Outcomes As a result of applying the learning and insights from this event, you will: Have a clear and shared understanding of what governance is, why it matters and how it supports decisions around strategy, culture and customers Have a shared understanding of yo

I am really looking forward to working with you and your colleagues during the course of your team event in December. While the primary outcomes of the session are to help you work even better together, to feel even more comfortable in being even more proactive and to help you communicate even more effectively with colleagues and stakeholders, the workshop itself will have a real personal development feel to it. The workshop will be fast-paced, practical and enjoyable. There

I am really looking forward to working with you during your team event in November. During the day, we will explore alignment, high performance, and connection, and how you, individually and collectively, protect and develop the Threshold culture as the business grows. Outcomes By applying your learning and insights from the day, you will: Be even more aligned as a team strategically and culturally Strengthen and reshape the Threshold culture as the business grows Use agreed

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It was fantastic to work with you during the Winning Through Change Masterclass. I hope you have already put your learning into action...

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