Imagine your team delivering just 1% more.
A 1% increase in sales or spend per head.
A 1% increase in NPS or efficiency.
1% might sound like an unambitious improvement, but if you multiply that 1% across every team member and every guest or customer interaction, the impact becomes extraordinary.
In customer-facing organisations where every moment counts and every customer experience matters, unlocking that 1% is not just a nice-to-have—it’s a game-changer.
We have seen firsthand hundreds of times in our work with the likes of Legoland Windsor, Netflix, and other top attractions.
1% incremental improvements are often the glamorous, hidden heroes of outstanding performance.
BUT - and it's a big but, the real power of 1% improvements comes when the culture of your team supports and encourages it.
This is one of the reasons that investing in team development is one of the smartest decisions a leader can make.
Research consistently shows that high-performing teams significantly outperform their peers. One highly credible piece of research tells us that teams with stronger alignment are 67% more likely to be top performers in their industry.
High-quality team development leads to a series of small improvements. And we know they create a ripple effect that leads to happier guests, more engaged employees, and stronger financial results.
That ripple effect is the ethos behind our team development programme Team X
Team X is designed to bring management and leadership teams in customer-facing businesses closer together, help them build trust, and align on what matters most: delivering outstanding experiences.
And the return on investment is often far greater than our clients expected. In fact that 1% performance boost often pays for itself many times over in customer loyalty, reviews, and revenue.
So, what is a 1% improvement in your team worth to you? In industries where customer satisfaction and operational excellence are everything, even a small gain can add massive value not just in the short term, but in building a reputation that keeps customers coming back.
If you’re ready to explore what’s possible for your team, email me now at richard@twentyoneleadership.com to see how we can help you unlock your team’s full potential. You can also learn more here: Team X - TwentyOne Leadership.