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Your culture problem starts at the top table

  • Richard Nugent
  • Mar 16
  • 2 min read

There's a pattern in almost every organisation I work with.


Teams throughout the business behave like the executive team. Not a perfect copy - but recognisably similar. Close enough to matter.


If the exec team collaborates well, collaboration tends to show up further down the organisation. If they operate in silos, those silos multiply. If they avoid difficult conversations, that avoidance spreads - floor by floor, team by team - until it's just "how things work around here."


Teams mirror teams. And the most powerful mirror in the organisation sits at the top.


Culture doesn't live in your values document


Most organisations treat culture as something abstract. Engagement scores. Annual surveys. A set of values on the wall that nobody references on a Tuesday afternoon.


But culture spreads through behaviour. Specifically, through how teams behave with each other - how decisions get made, how conflict gets handled, how accountability works, how information flows.


Those patterns almost always originate with the executive team.


You are, whether you intend to be or not, the organisation's culture prototype. Every team below you is studying how you operate - consciously or not - and replicating it.


This isn't just a culture issue. It's a performance issue.


Here's the part most exec teams underestimate.


When teams throughout the organisation mirror strong leadership behaviour, decisions get clearer, collaboration improves, accountability strengthens and execution accelerates. When they mirror dysfunctional behaviour, the opposite happens. Politics spreads. Decisions slow. Ownership weakens. Strategy becomes harder to execute.


Culture isn't a people initiative. It's a performance system.


The three questions worth sitting with


If teams mirror teams, these questions become important.


If every team in the organisation behaved exactly like us, what kind of culture would we create?


What behaviours do we model consistently - and are we proud of them?


What behaviours do we tolerate that we know we shouldn't?


The answers reveal more about your culture than any engagement survey ever will.


Where culture change actually begins


Programmes, workshops and communication campaigns can all play a role. But culture rarely shifts until the executive team changes how it operates - how it makes decisions, handles conflict, holds each other accountable.


When the most senior team evolves, something powerful happens. The rest of the organisation starts to mirror it.


That's not culture change. That's culture change that sticks.

 
 
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