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Leading the Guest Experience Alignment Workshop - Follow Up

Thank you for being part of the Leading the Guest Experience Alignment Workshop. I hope you found it valuable and insightful, with some specific actions and takeaways regardless of your role in bringing the guest experience to life.


The most important outcome for us to was align the group to understand the methodologies and philosophies of our guest experience work. If you have any questions at all about how we work, the ALIGNED approach or anything else related to the current programme of work, please do not hesitate to contact us.


Here are the flipcharts from the event.



Together you shared an abundance of insight during the workshop, in this short video, I share the three most common themes that emerged from our conversations inside and outside of the room.



We will make some specific recommendations relating to these themes to our client team over the next week.

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