World Values Day 2018 is Thursday 18th October. At their best, our personal values are the route to personal fulfilment and authentic leadership. Our organisational values can be the cultural compass that guides every business decision, providing clarity of the behaviour our people will passionately uphold. Every customer and employee will enjoy a consistently congruent experience. Ultimately leading to an organisation where customers and employees will offer their loyalty.
I’ve recently had a discussion around the link to talent management and customer strategy with the CEO in charge of a business with over £12 billion annual revenue. It was an amazing insight into how talent management should be a key part in driving any business's customer experience strategy going forward.
There is no doubt that an Executive Team influences the culture of their organisation. It is their consistent actions that model the way for the rest of the business. If you are a member of an Executive Team it is crucial for you and your colleagues to recognise that it's not your 'on stage' moments that are the greatest influence, but instead it is the regular moments of truth that your people see, hear and feel. Here are four ways that you most powerfully cast a light or shadow over your people.
“You remind me of myself 20 years ago”. I often wonder how many times this sort of statement is thought of by managers during talent reviews when considering someone as high potential? Like it or not the world of talent management is still very distinctly tribal in many aspects driven by a deep need within our human DNA to survive and thrive with likeminded people. By recruiting, developing and promoting people who are the same as ourselves we could be in danger of creating a ‘Talent Tribe’.