An increasing number of organisations are appointing people into senior Customer Experience roles. As the experience economy grows the expertise of CX professionals will become even more valuable. The early challenges are the greatest, so this article will be most valuable if you are new to Customer Experience or are a leader in an organisation starting it's CX journey.
As many talent management professionals will know the big white elephant in the room with ‘Gender Pay Gap’ painted on its side is not going away anytime soon. Do we still need convincing that gender diversity is worth making a priority for our talent strategies? Here’s some of the evidence and a challenge to tackle our culture not quotas:
Five years ago this week I joined the TwentyOne Leadership team. While it may have been a big career decision to make at the time, it was also one of the easiest...and best decisions I have made. The milestone got me reflecting on my experience and the things I have learnt over the years. Things I would share with myself if I was just starting out on this adventure. Enjoy ‘5 years on, 5 things learnt’.