Leadership / Learning

The Lumsdon family held one of our annual traditions of the holidays this weekend when we watched A Christmas Carol together. The tail of how the visit of three ghosts transforms Scrooge into a kinder, gentler and arguably richer and more successful businessman, is timeless. Charles Dickens’ book was first published on 19th December 1843 and shows how lessons from the past and visions of the future can create a brand new reality in the present.

Culture Change / Leadership

When I checked into a hotel recently I noticed three things. First an impressive gallery of Employee of the Month photographs next to the reception desk, proudly displayed for their guests to view. Second, I was being checked-in by August’s Employee of the Month. Third, when I congratulated her and enquired what she had done to win the award, I discovered she had absolutely no idea. “I guess it was my turn for the voucher!” she said with a smile.

Culture Change / Leadership

Regular readers of our articles will know I am always on the look out for leadership lessons in everyday life. Checking my arrival time on a Virgin train recently and being told I was being delayed by zero minutes (see picture) is one such example. As well as making me smile, it made me reflect on our key focus as a leader and how it impacts day-to-day employer behaviour.


World Values Day 2017 is 19th October 2017. At their best, our own values are the route to personal fulfilment and authentic leadership. Our organisational values are the cultural compass to achieve successful business outcomes. We thought this was a perfect opportunity to remind you of our recent values-related articles.